Saturday, August 11, 2007

There are days

When living in this city drives me absolutely batty.

Today is one of those days.

(Oh, and sorry I've fallen off the earth... work and life have been crazy busy, and I just haven't felt inclined to write much in my few down moments.)

It has to do with the much-dreaded NYC apartment search. Fact is, our cute but tiny (sub-500sq foot) pad has gotten a bit too tight for comfort... that, and our management company sucks. Clearly I never expected to love them -- but these guys are without a doubt the most singularly, absurdly unprofessional people I have ever had to deal with, and I'm tired of forking over my hard-earned money to them every month.

So with my apologies to those of you who didn't come here to hear me rant, I'm going to test the powers of the internet in the hopes that an enterprising Googler will stumble upon this and save him/herself a good deal of headaches.

Sassouni Management is the most unpleasant, untrustworthy and lazy operation I have ever encountered. Every interaction with Ambi, the woman who works there, immediately turns into a fight -- even if all you're asking for is to have your lease renewal in writing. Of course, you have no other choice but to deal with her. So she lies to your face (refusing certain rights and obligations clearly spelled out in NYC housing law), hangs up on you and if you actually go to their offices she will walk out the door when you're in mid-sentence. She responds to requests only when you threaten legal action.

This attitude translates into the management of the building, of course. The super is lazy and unreliable. He doesn't keep appointments and flat-out refuses simple jobs. The renovations are shabby and the common areas are filthy; when the concrete entryway got dirty he put down a carpet instead of sweeping, and when that carpet got dirty he just flipped it over. He painted the basement/laundry room and just stopped about a foot above the floor. He leaves old appliances -- stoves, A/C units, cabinets -- sitting in the narrow hallway for weeks at a time, creating a very real fire hazard.


(I could go on... seriously, you can't make this stuff up.)

To top it all off, now that I'm moving Sassouni has enlisted brokers to show the apartment (they only thing they've ever moved quickly on -- I got the first call two days after I gave them notice that we were vacating). Of course I don't trust them in my apartment alone, so I asked them to hold an open house.

As of 1pm this afternoon, Ray of the Broadway Group has managed to make, and then break with less than 2-hours' notice, three open house appointments. He complained that his potential clients bail on him or that he can't them to return his calls. Well guess what, buddy -- that's not my problem! This is your job, not mine.

I'm so sick of it all, and apparently so are others. If you're looking for a place, stay far, far away.

Back to our regular (happier) scheduled programming soon, I hope...

5 comments:

Danielle in Iowa said...

Yay for living in podunk college towns! Actually, we totally have slum lords that take advantage of students, but I don't think the problem could ever reach NYC levels (plus all the rental companies here overbuilt so now they are desperate for tenants).

Bob Gentile said...

this happens so much more nowadays then I can ever remember...friggin such a challenge to get GOOD Service!!

AND!!! nothing pisses me OFF More then talking with an ignorant person that would walk away or hang up... If they do that chittt to me more then once, I may Tony Soprano their ass--(oops was that too Jersey- that's where I am from-moved to FL only 4 years ago)

I totally feel ur pain, take YOUR Hard ass money elsewhere...

(((Of course I don't trust them in my apartment alone, so I asked them to hold an open house))))

ahhh ur too nice :-)

NO WAY Accommodate them on open house for Other renters OR let them in ur apartment when ur not around (totally say ur not going to be around, that is not ur problem to help them find another tenant and be available to show the place)

I hate to stoop to their level BUT they brought it on themselves!

ahhhh can YOU Tell I hate bad service and ignorant people ---hahahha

Good Luck on getting a new place!!

GET OUT of that PLACEEEEEEEEEE!!

JustRun said...

Yikes! I cannot imagine.
Best of luck with moving on!

stephruns said...

And I still have to say my former NYC landlords can really compete with yours!!! One time when it rained the roof was falling down, rocks came down, huge ones. I knocked at their door just to be yelled at not to bother them!!!

Before moving away I looked at apartments and what I was offered was an insult - small shoebox size, dark holes for $2000. I have a BA and still can't make this kind of money.

You are right, don't waste oyur moeny on those guys. maybe you know this already, but before I left I discovered a relatively unknown neighborhood - it's Tudor City. I almost moved there. It's east, but so pretty and still "affordable".

Good luck.

Michelle said...

How awesome, even though it's late.
I too live in a Sassouni place, and I am finding how difficult it is to get anything fixed.

No hot water for a week? Don't tell Ambi "wait till tomorrow" isn't a good answer. Got an earful for that one ;D

glad you escaped. i break free in a month.